Water Billing

New Rates Effective October 1

Due to the North Texas Municipal Water District (NTMWD) rate increase, new City rates go into effect October 1, 2017.

During the rate change transition, online October statements reflect pro-rated prior and current rates for water, irrigation, and sewer. These are not duplicate charges.   

City of McKinney Utility Bills

The Water Billing Department bills city residents for the following services. Services are billed in a combined monthly statement.
  • Water
  • Sewer
  • Drainage Fees
  • Trash (residential customers inside city limits only)

Online Access and Payment

Access your account online to make payments or view account information.

Request / Change Service

Requests for service (new / move / cancel) must be submitted either online or in our office. 

Frequently Asked Questions (FAQs)

Have questions? Remember to visit our convenient Frequently Asked Questions!

Is your contact information up to date?

Please ensure that your current phone number, email and mailing address are reflected
on your account.