Water Use

Could you Have a Leak?

The average household uses 2,000 gallons of water per person per month. 
Higher consumption can be attributed to outside water use and/or a leak.

How do I know if I have a leak?

Meters are equipped with a leak indicator (see image below).  To check for a leak, turn off all water (inside and outside). With no water flowing, the dial on the meter is stopped. A spinning leak indicator means water is flowing through the meter. A small drip may not be detected by the leak indicator and is not considered measurable.

The most common example of a leak is a leaking or running toilet - if you have to jiggle the handle to stop the toilet from running, for example. A toilet may leak intermittently and/or silently and may not be detected by the leak indicator. To check for less-noticeable toilet leaks, put a few drops of colored liquid in the tank and wait 30-60 minutes (leak detector tablets are available in our office). If tinted water appears in the bowl, you have a leak.

Other leaks can be found in pipes located in the walls or underground.  We encourage you to make necessary repairs so as not to waste water and money.

Leak Indicator

What do I do if I find a leak?

If the leak is located before the meter, the City is responsible for the repair. This leak will not affect your consumption as it is not running through the meter.  

If the leak is located after the meter, the homeowner is responsible for the repair. Sometimes, a simple repair can stop a costly leak.

What if I don't find a leak?

In most cases, we are able to profile a meter and provide a report showing hourly usage for a specified billing period. The cost of the report is $40, payable in advance.  If the report indicates a leak (24 hourly readings of consistent water use at a minimum of 10 gallons per hour), we will issue a credit for the profile report.

Water Meter Service Line Responsibility